Vulnerable Residents Helpline

01983 823600

contact.centre@iow.gov.uk

Seven days a week, 9am to 5pm

Food & Essentials

British Red Cross Shopping Service

The IW Council have partnered with British Red Cross Shopping service.

Those eligibel can write their shopping list, load money onto a voucher and then it will be sent to a volunteer who will complete the shopping and deliver it to their door.  More details can be found on here https://huggg.me/shoppingservice/

Shopping Service

If you need help with shopping, contact your local hub to see what they can offer.

Age UK IW

Age Uk continue offering emotional and practical help to older people locally. This includes things like phone calls to help those self-isolating combat loneliness, or helping with collection and delivery of medication or groceries.

Tel: 01983 525282

Email: info@ageukiw.org.uk

List of Local Businesses Offering Home Delivery

AtoZtoMe is a comprehensive website of local businesses delivering on the Isle of Wight

Bakeries

Name of Shop Phone no. How to order Payment Delivery Area Minimum Order

Additional Information

 

Grace’s 01983 566868 Online

 

Bank card

 

Islandwide £8
Scarrots Lane 01983 521187 Phone Bank card Newport/Carisbrooke £5 Call after 2.00pm
The Village Bakery 01983 716400 Phone(9-11 am) Contactless card on delivery Freshwater, Yarmouth, Brook

 

None

 

Butchers

Name of Shop Phone number How to order How to Pay Minimum Order Delivery area
Brownrigg’s 01983 840191 Online Order online £15.00 Islandwide
D.J Jarvis family butchers 01983 562382
Island Foods 01983 717606 Online / Phone Card £15.00 Islandwide Mon – Sat
IW Meat Company 01983 741034 Online Card None Islandwide
Medina Food Service Online Min £50 spend for free deliver. Otherwise nominal delivery charge Islandwide
Woodfords & Son 01983 872717 Phone Card £20.00 Islandwide

 

Greengrocers

Barrow Boys 01983 566636 Online £8.00
Farmhouse Fayre 01983 525836 Phone £20 +£2.50 delivery Islandwide
Farmer Jacks 01983 527530
Hunts 01983 840141 Online Card £20.00 Islandwide
It’s About Thyme 07395 108576 itsaboutthymeshanklin@gmail.com  £15/£30 for free delivery depending on area Ventnor, Shanklin, Lake, Sandown, Newchurch, Apse Heath, Winford, Godshill, Yaverland, Brading & Ryde
Living Larder 01983 717164 Online Card £10.50 Islandwide (Waiting list in some areas)
Root & Fruit 07970 252774

Email: simon@rootandfruit.co.uk

Or phone

Card East Wight: Shanklin, Lake, Sandown, Apse Heath, Yaverland, Brading, Nettlestone, Seaview and Ryde
Rosalie 01983 298672 Phone Card £10 Cowes

General shops

Name of Shop Telephone How to Order Payment Delivery area Minimum Spend
Briddlesford Farm 01983 884650 Phone Card Islandwide £30
Easy Weigh 01983 523228 email: easyweigh@care4free.net Card Islandwide £10
Garlic Farm 01983 867333 Online / Phone

Card

 

Islandwide £10
Greenhams 01983 563329
Medina Foods 01983 529840 Online / Phone Card Islandwide Min £50 spend for free delivery. Otherwise nominal delivery charge
Milk & More
The Milkshed, Coppids Farm 01983 882489 Havenstreet (Pick up only)

Local Stores Offering Delivery

Name of Shop Phone No How to Order

 

Delivery Areas Mon-Fri for next day delivery
Brighstone Village Shop 01983 740843 thevillageshop.brighstone@gmail.com

BACs/cheque

(no phone payment)

Brighstone and surrounding areas
Godshill Stores 01983 840201 Phone Card – no minimum spend Godshill
Norris Family Grocer’s 01983 730275 orders.nfg@gmail.com or phone Niton and surrounding areas
Seaview Village Shop 01983 616487 email: shopinseaview@outlook.com or Tel: 01983 616487
Shalfleet Village Stores 01983 531279 Shalfleet
Shorwell Village Stores
07426 350488 Online shorwellstores@gmail.com Min £5 spend Shorwell only
Vic’s Store, Nettlestone 01983 612203 Nettlestone & Seaview

 

Major Supermarkets

All the major supermarkets have introduced new measures to protect staff and customers. Follow the links below to read about each supermarket’s strategy.

Aldi 

Opening Hours: Mon- Sat 8am-10pm / Sun 10am-4pm

In store: 

  • Priority shopping for NHS staff, Police and fire service workers will take priority ahead of queues upon showing a valid ID, all day, every day
  • Priority shopping for NHS staff, Police, fire service, key workers (care home, St John’s, first responders) have early browsing access on a Sunday, 9.30-10am
  • Priority shopping for vulnerable and elderly customers. Mon-Sat from 7.30-8am

Deliveries:

  • Aldi have started doing basic food parcel deliveries and all for £24.99:  Food Parcels – ALDI UK
  • Delivery available for wine and ‘specialbuy’ products

Click and collect: 

  • No service

General info: 

  • Aldi is allowing new customer registrations. You can register as a new customer on the website, or checkout as a guest.
  • The current delivery time frame is between three and 10 working days
  • Purchase limits have been lifted, with the exception of wine and spirits, which are limited to orders of up to 12 bottles.

Asda

Opening hours: Mon- Sat 8am to 10pm / Sun 10am-4pm

In store:  

  • Priority shopping hour for NHS staff and social care workers, 8-9am, Monday, Wednesday and Friday, plus Sunday browsing time from 9-10am
  • Anyone with NHS ID will be able to shop at these times
  • There is currently no priority shopping time for vulnerable and elderly customers
  • One adult per trolley

Deliveries:

  • A food box featuring a selection of cupboard filling favourites and essential items to help vulnerable people obtain important everyday items during these unprecedented times is now available now on https://foodboxes.asda.com/index.php The box will typically contain 31 store cupboard staples for just £30 (including delivery), making it the best value supermarket food box available on the market. Asda is prioritising vulnerable customers for delivery
  • Vulnerable Asda customers will receive a link to take them to the Asda site, where they will be able to access a recurring delivery slot. They will also be able to access slots a week further in advance of everyone else if they don’t want a recurring slot. These customers will also benefit from free delivery and no minimum spend when they place their order
  • Delivery slots for non-vulnerable customers are filling up quickly, with slots only visible for the next 7 days.

Click and Collect:

  • Stores are offering click and collect slots
  • Click and Collect slots for non-vulnerable customers are filling up quickly, with slots only visible for the next 7 days

General Info:

  • Asda is allowing new customer registrations
  • Asda has currently sold out of online delivery slots and click and collect slots up until 21 April, and is asking customers to shop in-store when possible
  • All vulnerable people as identified by the government have now been contacted by Asda
  • Asda is removing limits on fruit and vegetables and chilled products in-store, but you will only be able to buy three of any product across toiletries, cleaning products and baby milk and any online groceries
  • Volunteer shopping card – Asda’s volunteer card comes in the form of an e-gift card, with a barcode that can be scanned for payments. It can be downloaded and presented on a phone screen, or be printed on A4 paper and scanned by a member of checkout staff
  • Customers can buy these shopping cards online, top up and give to their family member, friend, or NHS volunteer to pay for their shopping without the hassle of using cash or bank cards
  • These volunteer shopping cards can be bought at ASDA.com/volunteercard

Iceland

Opening Hours: Mon-Sat 9am-6pm /  Sun  10am-4pm

In store: 

  • Priority shopping hour for NHS staff, 5-6pm, Monday to Saturday, 3-4pm Sunday
  • Anyone with NHS ID will be able to shop at these times

Deliveries: 

  • Iceland has removed its restrictions on home delivery, which is now available to all customers, with customers over the state pension age (65+), self-isolating and vulnerable people like the disabled prioritised

Click and collect:

  • None

General info: 

  • Iceland is allowing new customer registrations
  • The website shows there are delivery slots available from today up until Friday 17 April, but they’re currently fully booked. The supermarket will be releasing delivery slots during the day, so check regularly
  • Purchase limits on some essential items

Lidl

Opening Hours: Mon- Sat 8am-8pm / Sun 10am-4pm

In store: 

  • No priority service

Deliveries:

  • No delivery service

Click and collect: 

  • No service

General info: 

  • Purchase limits for toilet roll only

Morrissons :

Opening Hours: Mon-Sat 7am to 8pm / Sun 9.30am-4pm

In store: 

  • Priority shopping hour for NHS staff and social care workers, 6-7am, Monday to Saturday, 9-9.30am Sunday
  • Anyone with NHS ID will be able to shop at these times
  • Morrisons has not outlined specific hours for vulnerable shoppers

Deliveries:

  • NEW TELEPHONE SHOPPING -Morrisons has launched a new telephone shopping service to help vulnerable and elderly people get essential groceries
  • Vulnerable customers are able to place orders over the phone and the delivery will be made the following day by an employee at their local store. Customers will need a bank card or mobile phone to pay for the delivery and can use either chip and pin or contactless
  • Customers who wish to place an order should phone 0345 611 6111 and select option five
  • FOOD BOXES – Food boxes are available for delivery, without a large waiting time. Boxes contain everyday essentials –  the meat or vegetarian groceries boxes include a selection of everyday food and essential household items, or the Market Kitchen boxes contain 8 prepared meals. Cost from £30 www.morrisons.com/food-boxes
  • Home shopping general grocery deliveries  continue to deliver as normal, but there are currently no slots available
  • There is currently no system to prioritise online delivery for vulnerable customers, however, Morrisons will be adding a fast track to its queue system so that vulnerable customers can be prioritised.

Click and Collect:

  • Stores are offering click and collect slots, but these are booking up fast
  • Food boxes are available to order and collect
  • Morrisons will soon be rolling out a click and collect food box service for NHS staff. After placing an order through a dedicated website, NHS staff will be able to collect a food box from an allocated collection point in hospital car parks.

General Info:

  • Morrisons is allowing new customer registrations
  • Morrisons are offering booking delivery slots as far in advance as possible, which can be up to weeks away, but there are no further slots shown on its website
  • All vulnerable people as identified by the government have now been contacted by Morrisons
  • Morrisons has removed all purchasing restrictions on its products, but any shopping in-store will be limited to one trolley per customer

Sainsburys:

Opening hours: Mon-Sat 8am to 8pm / Sun 11-5pm

In store: 

  • Priority shopping hour for NHS staff and social care workers, 7.30-8am, Monday to Saturday
  • Anyone with NHS ID will be able to shop at these times
  • Priority shopping hour for vulnerable and elderly customers. Every Monday, Wednesday and Friday from 8am-9am.

Deliveries:

  • Sainsburys is prioritising vulnerable customers for delivery. (Other customers are offered click and collect only)
  • Once you are told you qualify for priority delivery by the Government, you can call the Sainsbury’s customer care line on 0800 636262. The supermarket has warned it is very busy and you might need to try a couple of times. When you get through to a member of staff, they will help you arrange a delivery slot
  • For other customers who consider themselves vulnerable but have not yet been contacted by Sainsbury’s, please call their customer careline on 0800 328 1700

Click and Collect:

  • Stores are offering click and collect slots

General info:

  • Sainsbury’s has paused all-new online customer registrations. Delivery and Click and Collect is only available to existing customers
  • Sainsbury’s has prioritised delivery slots for elderly, disabled and vulnerable customers, but there is currently no slots available for delivery or click and collect for the next three weeks, however, it says to keep checking
  • All vulnerable people as identified by the government have now been contacted by SainburysSainsburys has started to remove some limits on the number of certain non-essential products. Limits will remain in place on popular and essential items
  • Sainsburys will be launching a new volunteer gift card and online voucher ‘in the next week or two’.

Tescos :

Opening hours: Mon-Sat 8am-10pm / Sun 10am-4pm

In store:  

  • Priority shopping hour for NHS staff, every Tuesday and Thursday from 7-8am and Sunday from 9am-10am, in all Tesco stores (except Express)
  • Anyone with NHS ID will be able to shop at these times
  • Priority shopping hour for vulnerable and elderly customers. Every Monday, Wednesday and Friday between 9am-10am and 10am-11am on Sunday

Delivery:

  • Tesco is prioritising vulnerable customers for delivery
  • If you are a vulnerable person, you will be able to book a priority slot and select an eight hour window
  • Customers who do not currently have a Tesco account and have a letter from the NHS can either create an account online or call the supermarket on 0800 917 7359
  • If you are vulnerable, disabled, or elderly, the driver can still bring your shopping inside if you ask. They will not be able to enter your home if you’re currently self-isolating
  • Home shopping deliveries continue to deliver as normal, but slots are filling up quickly, with vulnerable customers being priority.

Click & Collect:

  • Stores are offering click and collect slots, but these may be within a 3-4 week period from the day of ordering.

 General Info: 

  • Tesco is allowing new customer registrations
  • Tesco is currently only showing delivery slots until 29 April which are at full capacity and is asking customers who can to come into the store to free up slots for more vulnerable shoppers
  • All vulnerable people as identified by the government have now been contacted by Tesco
  • Tesco is removing the purchasing limits on the majority of its products and limits will only remain on essential items. An 80-item limit remains in place
  • Encouraging customers who shop online or choose Click+Collect for their grocery home shopping, to prioritise shopping in-store where possible
  • More vulnerable and elderly customers can shop in-store, we will prioritise one hour every Monday, Wednesday and Friday morning between 9-10am

Waitrose:

Opening times: Mon – Say 8am -7pm / Sun 10am – 4pm

In store:

  • Waitrose is setting aside hard-to-find and essential products, and giving a priority checkout service for NHS workers
  • Priority shopping for vulnerable and elderly customers and key workers during the first hour of trading

Deliveries:

  • Waitrose is prioritising vulnerable customers for delivery, as on government database of most vulnerable
  • Delivery slots for non-vulnerable customers are filling up quickly.

Click and Collect:

  • Waitrose is prioritising vulnerable customers for click and collect, as on government database of most vulnerable.

General Info:

  • Waitrose is allowing new customer registrations
  • Currently delivery slot bookings are fully booked up until 16 July, with more slots being added daily
  •  Volunteer gift card – Waitrose’s volunteer card comes in the form of an e-gift card, with a barcode that can be scanned for payments. It can be downloaded and presented on a phone screen, or be printed on A4 paper and scanned by a member of checkout staff. Customers can buy these shopping cards online, top up and give to their family member, friend, or NHS volunteer to pay for their shopping without the hassle of using cash or bank cards. These volunteer shopping cards can be bought at https://johnlewisgiftcard.com
  • Purchase limits on some essential items

 

Garden Centres

 

Name of shop Phone No How to Order Payment Additional Info

Honnor and Jeffrey

01983 868602/3 Phone No orders on Sundays

Jubilee Garden Centre

e-mail jubileegardencentre@gmail.com (please include phone number in your e mail)

Busy Bee

e-mail: contact@busybeegardencentre.com

CIC Palmers Brook Community Nursery

Via website

careinthegarden.com

May be closed for orders if they have a backlog; try again on the next day.

Forest View

Via website

forestviewnursery.co.uk

Delivery temporarily suspended, pending re stock.

Eddington House Nursery.

Via website

Eddingtonhousenursery.co.uk

Free delivery on orders over£75.

Ager Farm Nursery

01983 867607 Bank transfer, no payment over phone. Can order over phone for delivery
Brambles Bank Nursery

Mail order, via website: bramblesbanknursery.co.uk

The Coastal Gardener 07977 550050 Bembridge & St Helen’s only

 

Businesses delivering hot meals to the vulnerable

 

The Yarbridge 07790163378 Becky Fox hello@theyarbridgeinn.co.uk Brading, Shanklin, Sandown, Bembridge, Ryde & Newport 2-3 times a week
The Gaslight Cafe Sandown
West Wight Sports & Community Centre

 

Local hubs

Local hubs are co-ordinating volunteers to help with picking up food and essentials for those who are vulnerable and unable to go themselves. Please contact the Helpline in the first instance: 01983 823600

News & Updates